Privacy Policy

1. Information We Collect

We collect information you provide when you interact with our services:

1.1 Lead Capture Form Data

• Business type
• Business challenges description
• Your name
• Phone number
• Email address
• City (optional)

1.2 Payment Information

Payment processing is handled by Razorpay. We store only:

• Razorpay payment ID
• Razorpay order ID
• Payment status (pending/completed)
• Transaction amount and date

We do NOT store your credit card, debit card, or banking details. All payment information is processed securely by Razorpay.

1.3 Project and Communication Data

• Consultation call notes
• Project requirements and specifications
• Email correspondence
• Support requests and tickets

2. How We Use Your Information

We use the collected information solely for:

• Service Delivery: Contacting you for consultation, understanding your requirements, and delivering custom solutions
• Communication: Sending project updates, invoices, and support responses
• Payment Processing: Processing consultation fees and project payments via Razorpay
• Project Development: Building custom applications and solutions based on your requirements
• Support: Providing ongoing maintenance and technical support

We will NEVER use your information for marketing, advertising, or selling to third parties.

3. Data Storage

Your data is stored securely:

• Database: Supabase (PostgreSQL) with industry-standard encryption
• Location: Secure cloud servers with automatic backups
• Access: Restricted to authorized personnel only
• Security: SSL/TLS encryption for all data transmission

4. Third-Party Services

We use the following third-party services:

We do NOT share your personal information with any other third parties.

5. Data Retention

• Consultation Requests: Kept for 1 year from submission date
• Active Clients: Data retained for duration of service + 1 year for tax/legal requirements
• Project Files: Retained for 1 year after project completion (backups provided to you)
• Payment Records: Retained for 7 years as required by Indian tax law

6. Your Rights

You have the right to:

• Access: Request a copy of all personal data we have about you
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your data (except records required by law)
• Portability: Request your data in a machine-readable format
• Objection: Object to processing of your data for specific purposes

To exercise these rights, email us at info@clickdone.in with your request.

7. Client Project Data

For custom applications we build for you:

• You own all your business data
• We access your data only to provide services
• You can export your data anytime
• Upon project completion and final payment, you receive full access credentials
• We can delete our copies of your project data upon request

8. Cookies and Tracking

Our website uses minimal cookies:

• Essential cookies for website functionality
• No advertising or tracking cookies
• No third-party analytics (Google Analytics, etc.)

9. Data Security

We protect your data with:

• SSL/TLS encryption for all website communication
• Encrypted database storage
• Secure password policies
• Regular security updates and patches
• Limited access to authorized personnel only

While we take security seriously, no system is 100% secure. We cannot guarantee absolute security but will notify you immediately if a breach occurs.

10. Children's Privacy

Our services are intended for businesses and adults (18+). We do not knowingly collect information from children under 18.

11. Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated date. Significant changes will be communicated via email to active clients.

12. Compliance

We comply with applicable Indian data protection laws and regulations, including the Information Technology Act, 2000 and related rules.